If for any reason you are not happy with your purchase, you can return items that are unworn, unwashed, free of any stains (like deodorant or makeup), oder, scuffs, tears or snags for a refund (excluding original shipping charges) within 14 days of the date of receiving your package. Any returned items must be in “sellable condition.” All garments must be returned in their original packaging with the manufacturer tags attached and hygienic liners attached.
If your return is past 14 days of the date of receiving your package but less than 30 days of the date of receiving your package you may still return for store credit or exchange only.
Please see “Sale Items” section below to learn more about returns on items purchased at a discounted rate.
When returning items for a refund, the customer will be responsible for the cost of shipping. We offer unlimited free return shipping on store credit/exchanges if you have added re:do to your purchase. You may choose to return with your own shipping label but we advise using a trackable method. We are not responsible for items lost in transit.
We are unable to refund original shipping charges.
Items purchased on sale (ex. sitewide, BOGO, flash sales, items discounted 20% or more) can not be returned or exchanged. If a sale item is sent back in an attempt for a refund, the items will be sent back to the customer.
*Items purchased during Black Friday Sea Glass 50% off and Sunset BOGO will be eligible for exchange only
We do not offer price adjustments.
*Excluding orders purchased with the Welcome Promotion code..
If you have any issues with the above portal, please contact us at email@example.com
Please allow 7-10 business days for packages to be processed once they reach our warehouse. Refunds will be returned to the original payment method. It can take your financial institution up to 10 business days to reflect payment on your account.
We currently offer exchanges on item(s) for a different size. We are unable to provide exchanges for a different color or style.
Returns that are damaged, soiled or returned without their original labels will not be accepted and will be sent back to the customer. We will not accept returned garments that were not approved in our returns portal. No exceptions.
If you receive a defective item, please notify us within 2 days of delivery.
Once our team has provided a return label & approved the defective item, it must be shipped back within 7 days of receiving the shipping label.
Items that have been worn, washed, stained, or damaged.
Items without the original tags and packaging.
Items purchased on sale or spring a sale.
Items marked FINAL SALE.
Items purchased on sale and Final sale items will not be accepted and will be sent back to the customer.
We do accept returns for international purchases on almost all products if the item(s) are unworn, undamaged, and within the 14 day window of delivery for returns, and 30 day window for store credit. If you added re:do to your purchase a free label will be provided to you for your return, if not the customer will be responsible to the cost of return shipping. Once inspected, we will refund the order. Please make sure your item is not marked "final sale". See complete description of final sale items below. If you are unsure, please reach out.