We offer free shipping on all Domestic orders totaling $100 or more. Orders below $100 ship at $9.99
All orders ship within 1-3 business days, pending availability and credit card verification. Once an order has been placed, it can not be adjusted or cancelled.
You will receive an email with tracking information after your order has been shipped. If you do not receive a shipping confirmation email within 3 business days, please contact firstname.lastname@example.org
Please note, we do not ship on weekends and/or holidays.
We offer free shipping on all International orders totaling $200 or more.
Orders below $200 will have live shipping rates applies and all taxes and duties pertaining to the order can be paid at checkout.
No orders are shipped after hours (Office hours: M-F 9 am-5 pm CST), on weekends or on holidays.
Typical transit time once the order is dispatched is 5-10 business days.
Typical transit time once the order is dispatched is 4-8 weeks.
Please keep in mind that this is an estimated delivery time provided by our carrier. On rare occasions your package may arrive outside the estimated timeframe.
Unfortunately, once packages are in the carrier's hands, they are out of our control. That being said, we know how frustrating it can be and we are here to help!
As stated at checkout, if you opt out of ROUTE shipping protection, our hands are tied. You need to work directly with USPS to resolve this issue, as they do not guarantee insurance to us and we cannot take on their liability when they refuse to reimburse us for lost or damaged packages. We have given you the opportunity to insure your package via ROUTE shipping protection. If you choose not to use it, the liability falls on you.
- If you purchased ROUTE shipping protection at checkout:
We implemented ROUTE shipping protection to provide added insurance to your package.
To file a claim with ROUTE, download the ROUTE mobile app via the email you receive from ROUTE after placing your order, or by going to claims.route.com. After filing a claim, a ROUTE representative will reach out within 24 - 48 hours to get you taken care of. ROUTE will ensure that you either receive a replacement or refund.
- If you did not purchase ROUTE shipping protection:
If you opted out of ROUTE, there is not much we can do.
As a small business, we cannot take on the liability of carriers losing our packages and not reimbursing us for them. This is why we implemented ROUTE. We ask for your patience and understanding when working through these issues, as this is something that is very frustrating and time-consuming for us too.
Please feel free to reach out to our customer service team for additional assistance at email@example.com. Thank you!